Once an order is placed, the items are prepared and shipped within two (2) to ten (10) business days upon payment approval of the order.  Volume orders may take longer to ship depending on our schedule. Extra time should be given for orders placed close to special holidays.

An email confirmation will be sent to you with an approximate ship date of your items. Should we have delays, or should any of your items become backordered, or are sold out we will notify you right away.

All of our creations are accompanied by a write up describing the energies of many of the stones that we use.

Each piece is individually tagged. Handwritten on the back of each tag is the name of the
stone(s) used and, if applicable, the symbolism of the shape of the stone.

Our jewelry is placed in drawstring pouches.

We ship all of our merchandise within the continental U.S. via Priority Mail unless otherwise requested. Priority Mail usually takes 2 to 3 business days but that is not guaranteed by the U.S. Postal Service. All packages are insured. You will be advised of the exact shipping cost of your order when we email your order confirmation.

For orders outside of the continental United States we ship U.S. Postal Service Airmail unless otherwise requested.

We want you to love your purchase! But, if for whatever reason you are not satisfied, we will be happy to provide a full refund under the following conditions:

  1. Within 48 hours of receipt of your shipment, you will need to contact us for a return authorization (RA) number. Packages sent to us without a RA number will be refused.
  2. Jewelry must be unworn and returned in its original pouch with product tag and energy information card.  It must be in resalable condition
  3. Silk pillows and accessories must be unsoiled, with stone and product tag attached and in resalable condition. It must be accompanied with product information card.
  4. Item(s) must be accompanied by original invoice.
  5. Items need to be carefully packed taking care that stones are protected with bubble wrap. We suggest you use our original packing materials.
  6. Please insure your item(s) and request a signature confirmation upon delivery of goods. We cannot process your refund if we do not receive the goods in resalable condition.
  7. We reserve the right to refuse any items returned to us damaged, broken, soiled and not resalable or returned without a RA number.
  8. We will contact you once your item(s) has been received and your exchange/return has been processed.
  9. Refund will be in the form of the original payment.
  10. Shipping and handling fees are non-refundable.
  11. Gifts returned will be exchanged for a merchandise credit only.
  12. Please note that only items purchased through our web site are eligible for an online return or exchange.
  13. Mail your returned merchandise with a RA number to:

Cynthia Alexander LLC
Post Office Box 7501
Wilton, CT 06897
Attn: Returns

If you are a retail store wishing to carry any of our items, please contact us Monday through Friday 9 a.m. to 5 p.m. EST. Or you can email us at

Privacy Policy

This Application collects some Personal Data from its Users.

Data Controller and Owner

Cynthia Alexander, LLC,

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Email, First Name, Last Name, Phone number, State, Country, ZIP/Postal code and City.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using this Application. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Contacting the User.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contacting the User

Additional information about Data collection and processing

Legal Action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User is aware of the fact that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This Application does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Cookies Policy

Last updated: May 22, 2018

Cynthia Alexander, LLC (“us”, “we”, or “our”) uses cookies on the website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How Cynthia Alexander, LLC uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics
  • To store your preferences

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  • Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
  • Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the “remember me” functionality.
  • Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

  • For the Chrome web browser, please visit this page from Google:
  • For the Internet Explorer web browser, please visit this page from Microsoft:
  • For the Firefox web browser, please visit this page from Mozilla:
  • For the Safari web browser, please visit this page from Apple:
  • For any other web browser, please visit your web browser’s official web pages.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

  • AllAboutCookies:
  • Network Advertising Initiative: